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TapRaise Support
  1. TapRaise Support
  2. Service Management

Change request

Required fields are marked with an asterisk*

Only one option per change request is allowed.

e.g. 11/Apr/26

When you would like the configuration be in effect.

Drag and drop files, paste screenshots, or browse

For e-mail change requests, include an .html or .eml file to speed up processing. If your assets (images, logos, etc.) aren’t self-hosted, attach them as well.

Powered by Jira Service Management
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