Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
TapRaise Support
  1. TapRaise Support
  2. Service Management

Service Management

At TapRaise we are an international team. To ensure accurate and efficient service, we kindly request that you submit all inquiries in English. We appreciate your understanding and cooperation.

  • Questions and change requests

    General question, Change request, Improvement suggestion
  • Problems and incidents

    Problem report, Incident report
Powered by Jira Service Management
{"xsrfToken":"3bd83492d34e2e8f64b1e8b02814904ac7b80932_lout","branding":{"id":"5","key":"sm","name":"Service Management","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/70b71a1a-e0e9-4a96-bf62-559523bd45a3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmEzODA1MS01OTIyLTRmNzktOTFmZC0wNjM5MWI4MWQxMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcwYjcxYTFhLWUwZTktNGE5Ni1iZjYyLTU1OTUyM2JkNDVhMyI6WyJyZWFkIl19LCJleHAiOjE3ODEyNTQyODgsIm5iZiI6MTc4MTI1MzY4OH0.6ZL7tPXw2xG6hmCdbhfu8kSYQCVXdhA15nyoNZaw0vU&client=cfa38051-5922-4f79-91fd-06391b81d10a&mode=fit","logoId":"70b71a1a-e0e9-4a96-bf62-559523bd45a3","isLogoAvailable":true,"helpCenterTitle":"Get help with TapRaise products and services","sharedPortalName":"TapRaise Support","userInitialAnnouncementHeader":"Response time update","userInitialAnnouncementMessageWiki":"<p>We’re currently experiencing a higher volume of tickets than usual, which may lead to longer response times. If your request is time-sensitive or needs attention within the next two weeks, please let us know so we can prioritise it accordingly.</p>\n<p>Thank you for your patience and understanding,<br> Team TapRaise</p>","translations":{"nl-NL":{"helpCenterTitle":"Product help en ondersteuning","announcementHeader":"Update reactietijd","announcementMessage":"We ontvangen momenteel meer tickets dan gebruikelijk, waardoor onze reactietijden langer kunnen zijn. Als je verzoek tijd gevoelig is of binnen de komende twee weken aandacht nodig heeft, laat het ons dan weten zodat we het passend kunnen prioriteren.\n\nBedankt voor je geduld en begrip,\nTeam TapRaise","localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Get help with TapRaise products and services","sharedPortalName":"TapRaise Support","announcementHeader":"Response time update","announcementMessage":"We’re currently experiencing a higher volume of tickets than usual, which may lead to longer response times. If your request is time-sensitive or needs attention within the next two weeks, please let us know so we can prioritise it accordingly.\n\nThank you for your patience and understanding,\nTeam TapRaise","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#07041c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/20fe22b6-1a95-42ec-9539-9580f280583d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmEzODA1MS01OTIyLTRmNzktOTFmZC0wNjM5MWI4MWQxMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwZmUyMmI2LTFhOTUtNDJlYy05NTM5LTk1ODBmMjgwNTgzZCI6WyJyZWFkIl19LCJleHAiOjE3ODEyNTQyODgsIm5iZiI6MTc4MTI1MzY4OH0.o4rD7pl8hDNVthLAGyPBQpPSDPt-qEDy3H1XtWexobQ&client=cfa38051-5922-4f79-91fd-06391b81d10a&height=300&mode=fit","bannerMediaApiFileId":"20fe22b6-1a95-42ec-9539-9580f280583d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sm","projectId":10009,"serviceDeskId":5,"name":"Service Management","description":"<p>At TapRaise we are an international team. To ensure accurate and efficient service, we kindly request that you submit all inquiries in English. We appreciate your understanding and cooperation.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"10039","name":"Change request","descriptionHtml":"","callToAction":"Change request","introHtml":"<p>Request changes to field apps, projects, registration e-mails, exports and others.</p>","icon":10306,"iconUrl":"https://tapraise.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[12],"key":""},{"id":"10036","name":"General question","descriptionHtml":"","callToAction":"General question","introHtml":"<p>Contact us to get an answer to your question.</p>","icon":10320,"iconUrl":"https://tapraise.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[12],"key":""},{"id":"10037","name":"Improvement suggestion","descriptionHtml":"","callToAction":"Improvement suggestion","introHtml":"<p>Let us know about your ideas and suggestions to improve our products and services.</p>","icon":10310,"iconUrl":"https://tapraise.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[12],"key":""},{"id":"10040","name":"Incident report","descriptionHtml":"","callToAction":"Incident report","introHtml":"<p>Report critical incidents such as (partial) system outage.</p>","icon":10304,"iconUrl":"https://tapraise.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[14],"key":""},{"id":"10038","name":"Problem report","descriptionHtml":"","callToAction":"Problem report","introHtml":"<p>Report a problem that you encounter while using our products and services.</p>","icon":10303,"iconUrl":"https://tapraise.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[14],"key":""}],"reqGroups":[{"id":12,"name":"Questions and change requests"},{"id":14,"name":"Problems and incidents"}],"orderMapping":{"12":[10036,10039,10037],"13":[10040],"14":[10038,10040]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"93840fd5-d7a3-3e5b-8372-7e7e5513aeaf","appLinkName":"System Confluence","appLinkUrl":"https://tapraise.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://tapraise.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SM","serviceDeskId":5,"kbLinkDomainURLs":["https://tapraise.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmEzODA1MS01OTIyLTRmNzktOTFmZC0wNjM5MWI4MWQxMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE5MTQyNTIxMDYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTI1NDg4OCwibmJmIjoxNzgxMjUzNjg4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.qhkaWbyM8AcEaUGJOaJpAHE_7TSJmDcWwxz8za08B5g","targetCollection":"upload-user-collection--1914252106","endpointUrl":"https://api.media.atlassian.com","clientId":"cfa38051-5922-4f79-91fd-06391b81d10a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"TapRaise Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://tapraise.atlassian.net/wiki","kbLinkDomainURLs":["https://tapraise.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tapraise","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3bd83492d34e2e8f64b1e8b02814904ac7b80932_lout","baseUrl":"https://tapraise.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tapraise.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cfa38051-5922-4f79-91fd-06391b81d10a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"610d121fdba64ee4aba5a75cdd65625c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://tapraise.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}